Every relationship begins with a conversation . . .
My first contact with clients is generally a phone conversation that focuses on a company's or individual's need to accelerate performance to meet strategic goals. The first part of the conversation is most important: I LISTEN. Clients call me for a reason and I want to hear what that is. I want them to air their perspectives on what brought them to this place and where they want to go. I then ask a series of questions that helps me understand the underlying causes of the particular business challenge. From there, I can determine how EDGE can provide solutions for those SPECIFIC issues and develop a platform for renewed growth and performance acceleration.
Proceeds to a proposal . . .
I then go to the drawing board and put together a proposal of how EDGE can help a client attain their specific goals (and in many cases exceed them). An EDGE Proposal includes a customized mix of services with all inclusive pricing. We pride ourselves in providing a clear and understandable solution with total transparency in costs.
It is then up to you to decide if we can be of service. Once you do, we are on your team for the long, not short haul.
And includes a guarantee . . .
OUR STAY WITH YOU GUARANTEE
Every proposal includes a guarantee of our continued involvement with your project, usually for a year but longer if that is requested. We outline what our continued involvement will look like. Our follow up includes personal touches as well as the use of the leading edge Coaching Generator technology by Sales Progress to continually reinforce our learning programs. There are no add-on fees for our follow-up on established programs. It's our way of making sure you are successful - and happy.